Support Portal

Welcome, Guest Login

Support Center

Error: DxGUI has stopped working

Last Updated: Mar 10, 2016 02:56PM PST

Summary

Error "DxGUI has stopped working" when launching DxAdmin (formerly DxConsole or DxEnterprise management console).

Event Details

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: DxGUI.exe
Problem Signature 02: <DxAdmin Version>
Problem Signature 03: 55434ee2
Problem Signature 04: System.Windows.Forms.DataVisualization
Problem Signature 05: <.NET Version>
Problem Signature 06: 534899cf
Problem Signature 07: a4a
Problem Signature 08: 21
Problem Signature 09: System.ArgumentException
OS Version: <OS Version>

Information

This is caused by a problem within the .NET DataVisualization class with certain display sizes. When "DockStyle.Fill" is used for chart controls and there is no available space to display the chart, it can cause the chart's parent container height to calculate as 0 pixels. This throws an argument exception on initialization.

Resolution

To work around this error you will need to make sure that your display settings on the computer that your running DxAdmin is set to the default size of "Smaller 100%".

Under Control Panel > All Control Panel Items > Display, set the display size to "Smaller 100%". Log off of the computer and log back in to apply the settings.

NOTE: This has been addressed in DxAdmin 15.5.

Applies to...

  • DxAdmin 15.0

Contact Us

support.desk@dh2i.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete