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How to Manually Uninstall DxEnterprise or DxConsole

Last Updated: Jul 17, 2017 03:38PM PDT

Applies to...

  • DxConsole
  • DxEnterprise 15.0
  • DxEnterprise 15.5
  • DxEnterprise 16.0
  • DxEnterprise 17.0 for Windows

Summary

In some circumstances, normal uninstallation DxEnterprise or DxConsole via Appwiz.cpl is not possible. The following steps can be used to manually cleanup (and uninstall) DxEnterprise or DxConsole.

Information

Removing DxEnterprise or DxConsole completely from the system.

  1. Stop all DxEnterprise or DxConsole services.
    1. net stop dxregmonitor
    2. net stop dxhealthmonitor
    3. net stop dxstormonitor (DxEnterprise only)
    4. net stop dxlmonitor
    5. net stop dxcmonitor
  2. Delete all DxEnterprise or DxConsole services.
    1. sc delete dxregmonitor
    2. sc delete dxhealthmonitor
    3. sc delete dxstormonitor (DxEnterprise only)
    4. sc delete dxlmonitor
    5. sc delete dxcmonitor
  3. Open regedit and browse to HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall, search for "dx", locate the GUID with the DisplayName of "DxEnterprise" or "DxConsole" and delete it.
  4. Browse to HKLM\Software\DH2i and delete it.
  5. Delete the %ProgramFiles%\DH2i folder.
  6. Browse to %WinDir%\Installer. Right-click on the column header, select "More", find "Subject" and select it.
  7. Find the *.msi file with the subject of "DxEnterprise" or "DxConsole" and delete it.

Removing DxEnterprise or DxConsole and reinstalling the software.

  1. Freeze the node to prevent application failover.
  2. Stop all DxEnterprise or DxConsole services.
    1. net stop dxregmonitor
    2. net stop dxhealthmonitor
    3. net stop dxstormonitor (DxEnterprise only)
    4. net stop dxlmonitor
    5. net stop dxcmonitor
  3. Delete all DxEnterprise or DxConsole services.
    1. sc delete dxregmonitor
    2. sc delete dxhealthmonitor
    3. sc delete dxstormonitor (DxEnterprise only)
    4. sc delete dxlmonitor
    5. sc delete dxcmonitor
  4. Delete all files from %ProgramFiles%\DH2i\bin except for the *.xml files.
  5. Delete all other folders under %ProgramFiles%\DH2i except for the bin folder.
  6. Open regedit and browse to HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall, search for "dx", locate the GUID with the DisplayName of "DxEnterprise" or "DxConsole" and delete it.
  7. Browse to %WinDir%\Installer. Right-click on the column header, select "More", find "Subject" and select it.
  8. Find the *.msi file with the subject of "DxEnterprise" or "DxConsole" and delete it.
  9. Reinstall DxEnterprise or DxConsole.
  10. Unfreeze the node to re-enable application failover.

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