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Version: v23.0

Error - The credentials supplied to the package were not recognized

Summary​

When deploying DH2i Windows Server 2019 instances on AWS an error is logged that says:

The credentials supplied to the package were not recognized.

Information​

After deploying a DH2i Windows Server 2019 instance on AWS the following error may be logged to the DH2i Event Logs:

Log Name: DH2i  
Source: DxCMonitor  
Date: <date_time>  
Event ID: 6202  
Task Category: None  
Level: Error  
Keywords: Classic  
User: N/A  
Computer: <hostname>  
Description:  
Failed to bind local address <ip_address>: 
The credentials supplied to the package were not recognized

There will also be an associated SChannel error message in the System Event Logs:

Log Name: System  
Source: Schannel  
Date: <date_time>  
Event ID: 36870  
Task Category: None  
Level: Error  
Keywords:  
User: SYSTEM  
Computer: <hostname>  
Description:  
A fatal error occurred when attempting to access the TLS server credential private key. 
The error code returned from the cryptographic module is 0x8009030D. 
The internal error state is 10001.

Resolution​

The cause of this error is that an existing certificate in the certificate store was re-used on startup of DxEnterprise.

To correct this issue, please run the following commands with elevated permissions:

  1. Stop the DxEnterprise services. 
    net stop dxcmonitor /y
  2. Remove cluster configuration files. 
    del "c:\program files\dh2i\bin\DxCluster*.xml"
  3. List the current DH2i certificate. Make a note of the Key Container value. 
    certutil -store dh2i
  4. Delete the invalid certificate with the Key Container value from step #3. 
    certutil -delstore dh2i <key_container_value>
  5. Restart the DxEnterprise services. 
    net start dxlmonitor